Normalization of Deviance in Quality Management
How organisations silently redefine unacceptable defects as standard practice, and the specific audits, baseline reviews, and behavioural countermeasures that reverse…
Leadership & Culture
390 articles
The Quality Downturn: Why New Systems Make Performance Worse Before It Improves
Every major quality transition triggers a performance dip. Leaders who understand the J-curve survive it; those who panic revert to…
Bike-Shedding in Quality Management: Why Critical Process Changes Get Three Minutes of Review
How the Law of Triviality silently redirects quality system attention from high-risk process failures to trivial document formatting, and the…
Perverse Incentives in Quality Management: When Metrics Breed the Problem
How tying bonuses, audits, and supplier ratings to quality metrics actively manufactures the very defects, waste, and nonconformances you intended…
Statistical Illusions in Quality: Stopping the Texas Sharpshooter Fallacy
Why quality teams find clusters and root causes that do not exist, how the multiple comparisons problem drives false 8D…
Breaking the Prisoner’s Dilemma in Manufacturing Quality
When each department optimises for its own metrics, the whole plant loses. Here is how to restructure incentives, information, and…
The McNamara Fallacy in Quality Management: Measuring What Matters
Dashboards reward what is easy to count. When compliance replaces reality, organizations optimise the metric and lose the customer.
Escalation of Commitment in Quality System Implementations
Why quality leaders keep funding failing projects, the structural damage it causes, and the governance mechanisms that force rational termination…
Survivorship Bias in Quality Management: Studying Failures, Not Just Winners
Why benchmarking your best plants and top suppliers gives you a systematically incomplete picture — and the concrete methods to…
Goodhart’s Law in Quality Management: When KPIs Stop Measuring Reality
When a measure becomes a target, it ceases to be a good measure. Here is how metric corruption destroys quality…