Escalation of Commitment in Quality System Implementations
Why quality leaders keep funding failing projects, the structural damage it causes, and the governance mechanisms that force rational termination…
The Psychology of Quality
404 articles
Survivorship Bias in Quality Management: Studying Failures, Not Just Winners
Why benchmarking your best plants and top suppliers gives you a systematically incomplete picture — and the concrete methods to…
Goodhart’s Law in Quality Management: When KPIs Stop Measuring Reality
When a measure becomes a target, it ceases to be a good measure. Here is how metric corruption destroys quality…
Strategic Ignorance in Quality Management: How Information Avoidance Destroys Systems
The systematic avoidance of negative quality data is a cognitive bias that silently compounds defect costs. Here is how to…
False Consensus in Quality Management: Breaking the Abilene Paradox
How groups collectively agree to corrective actions that nobody actually believes in. Five structural countermeasures for 8D, FMEA, and management…
The Focusing Illusion in Quality Management: When One Metric Breaks the System
When leadership locks onto a single KPI, the organisation optimises that number while delivery, maintenance, and process capability quietly collapse.…
Confident but Unqualified: The Dunning-Kruger Effect in Quality Management
The people who know the least about your quality processes are often the most certain they understand them. Here is…
Dismantling the Hidden Factory: The Capacity Your Metrics Hide
Rework loops, redundant inspections, and rescue efforts consume up to 40% of your capacity without appearing on any dashboard. Here…
Small Samples, Big Decisions: The Statistical Trap at the Heart of Quality
Why twelve defects in 120 units feels like a crisis but proves almost nothing — and how to build systems…
Simpson’s Paradox in Quality Metrics: When Aggregate Data Lies
Aggregate KPIs can show improvement while every individual process is deteriorating. Here is how to detect the statistical illusion, quantify…