Perverse Incentives in Quality Management: When Metrics Breed the Problem
How tying bonuses, audits, and supplier ratings to quality metrics actively manufactures the very defects, waste, and nonconformances you intended…
Blog
Your blog category
853 articles
Statistical Illusions in Quality: Stopping the Texas Sharpshooter Fallacy
Why quality teams find clusters and root causes that do not exist, how the multiple comparisons problem drives false 8D…
Breaking the Prisoner’s Dilemma in Manufacturing Quality
When each department optimises for its own metrics, the whole plant loses. Here is how to restructure incentives, information, and…
The McNamara Fallacy in Quality Management: Measuring What Matters
Dashboards reward what is easy to count. When compliance replaces reality, organizations optimise the metric and lose the customer.
FMEA as a Working Tool: Moving from Reactive Quality to Predictive Prevention
Most manufacturers treat Failure Mode and Effects Analysis as audit paperwork. When used as a living engineering tool, FMEA shifts…
Escalation of Commitment in Quality System Implementations
Why quality leaders keep funding failing projects, the structural damage it causes, and the governance mechanisms that force rational termination…
QFD Implementation Sequence: Building the Traceability Chain
The step-by-step deployment of Quality Function Deployment, who owns each phase, and the exit criteria that must be met before…
Quality Stress Testing: Manufacturing Failures on Purpose Before the Customer Does
Conventional quality systems confirm conformance. Stress testing reveals where your margins actually break — and why Cpk 1.33 is not…
Survivorship Bias in Quality Management: Studying Failures, Not Just Winners
Why benchmarking your best plants and top suppliers gives you a systematically incomplete picture — and the concrete methods to…
Goodhart’s Law in Quality Management: When KPIs Stop Measuring Reality
When a measure becomes a target, it ceases to be a good measure. Here is how metric corruption destroys quality…