Quality Management Expertise by Peter Stasko — ISO 9001, Six Sigma, Lean Manufacturing, Automotive & Aerospace Quality
The IKEA Effect makes organizations overvalue quality systems they built themselves. Learn how cognitive bias locks in broken processes and…
The Question Your Organization Asks Just Enough to Feel Smart Every manufacturing professional knows the 5 Whys. It is perhaps…
Every manufacturing organization that has gone through an APQP launch has produced a Control Plan. It is one of the…
The Number That Wouldn’t Leave In 2010, a medical device manufacturer in the Midwest received a customer complaint that would…
The Observation That Changed Everything — and Then Changed Nothing In the late 1920s, researchers at Western Electric’s Hawthorne Works…
The Law That Explains Everything Wrong With Your Quality Dashboard In 1975, the British economist Charles Goodhart wrote a sentence…
You know the scenario. Your organization spent $2.3 million on a quality management software platform. Twelve months into implementation, it’s…
The Promotion That Broke Your Quality System You know this person. Everyone in manufacturing knows this person. She was your…
Quality circles sound beautiful in theory. You gather a small group of frontline workers, give them a structured problem-solving framework,…
The Bombs That Came Back During World War II, the Allied forces faced a problem. Their bombers were returning from…
